Customer Service in Todays Market

President’s Corner: 10.2009

I find it interesting that most of the automobile Insurance companies that advertise on TV talk more about their “low” premiums than they do customer service, industry knowledge or their desire to do what is right for their clients. Between Geico, Progressive, State Farm, Nationwide and All State they all boast that their premiums are lower than the others.

Having been in the Insurance business for almost 35 years now (where have the years gone) I have learned that price is always important but it is not the only criteria to be concerned with. Purchasing the proper and broadest Insurance coverage available through a financially stable Insurance company at the direction of a quality Independent Insurance agency is critical for your protection. More often than not your independent agent will be able to find the right product for the best price which will bring you something we all want and that is “peace of mind”. Knowing you have purchased the right coverage from an agent and agency that honestly cares about your best interests is what defines the insurance business and what you should be looking for.

Lutgert Insurance was recently honored to receive recognition as a “Choice Awards” recipient voted on by over 6,400 readers of the Naples Daily News. This honor is indicative of the customer service and quality of care that our staff delivers to our clients every day.

I would like to once again thank you for placing your trust with Lutgert Insurance.

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